About the role

Waypoint Tools serves 4,000 small business customers. Support is the front line of the company.

What you'll do

• Answer tickets across email and chat

• Escalate bugs with clear reproduction steps

• Write and update help centre articles

• Spot patterns and share them with product

What we're looking for

• 1+ year in SaaS customer support

• Excellent written English

• Comfortable with Intercom or Zendesk

• Available for a shift covering US hours